Macro policies

Macro policies of Bint Al-Huda Hospital and Maternity Hospital

Introduction:

Key policies are terms that indicate the hospital’s orientations, work procedures, and priorities for the consistent execution of assigned tasks / missions / strategies. These policies are prepared, approved and announced by the leadership and management team. To determine the main policies, it is necessary to identify the weaknesses and capabilities of the organization, community health status, external factors and expectations of key stakeholders and use up-to-date information / statistics / studies. In fact, the main policies of the hospital are the planning framework of senior hospital officials and the guide of organizational programs and behavior.

The main policies of the hospital were prepared and approved in the first meeting of the hospital leadership and management in August.

 :Upstream organizations that the hospital is required to adhere to

 General health policies announced by the Supreme Leader –

 Constitution of the Islamic Republic of Iran –

 The general demographic policies of the country announced by the Supreme Leader –

Resistance economy policies –

– Transformation programs of the Ministry of Health, Treatment and Medical Education

 General policies of the Sixth Plan –

– Ministry of Cooperatives, Labor and Social Welfare

Row	The main policies of Bint Al-Huda Hospital and Maternity Hospital	Key stakeholders	Adherence to alignment with upstream policies
Macro solutions of Bint Al-Huda Hospital and Maternity Hospital to attract the satisfaction and participation of key stakeholders (patients / companions, staff, contract insurance, etc.)
1	The hospital has always made the patient-centered and customer-oriented procedure the headline of its activities during hospitalization and discharge and after discharge. All employees working in the hospital are obliged to provide appropriate, safe and quality services to clients by being aware of the patient rights charter and observing the minimum expectations from the staff.	Patients, companions	Standards of honoring the client and the recipient of the service, Islamic University document, document Administrative system reform roadmap
2	All current laws and regulations of the country such as labor law, employee welfare (such as using a consumer cooperative store, housing, welfare fund, loan payment, marriage gift, baby gift, survivor death allowance, gym rent, agreement with welfare centers Such as cinema and hotel, etc. In order to increase the motivation of employees and the sense of organizational belonging) recruitment, promotion, encouragement, retirement, etc. are performed in the hospital.	Staff	Ministry of Cooperatives, Labor and Social Welfare
3	The hospital cares about the health and safety of staff, patients and clients and makes every effort to provide health education activities to patients, staff and the community.	Patients, staff, community	General policies of the health system
4	The approved tariffs announced by the Ministry of Health are the criteria for the hospital and receiving any money outside the approved tariffs and separate from the hospital financial system is considered against the rules and will be considered by the hospital clinical ethics committee as the case may be.	Patients, insurance organizations	Administrative system reform roadmap document
5	In order to attract the satisfaction and participation of service recipients, physicians, staff, Mashhad University of Medical Sciences, basic and supplementary insurance organizations and other related institutions and organs, the hospital has provided a suitable platform for direct and constructive interaction.	Patients, companions, clients, physicians, staff, insurance companies, relevant university, medical system, forensic medicine, etc.	General health system policy document
6	In order to implement the cost and resource management approach, the center tries to provide medical supplies, medical supplies and equipment, food, facilities, etc. as soon as possible without compromising the patient’s safety and health by observing the priorities of purchasing medicine. .	Patients, staff	Resistance economy policies
7	The hospital correctly identifies vulnerable, low-income and at-risk groups, etc., and makes efforts to provide financial and medical support to them.	patients	General health system policy document
Macro solutions of Bint Al-Huda Hospital and Maternity Hospital to improve patient safety, error and risk management and continuous quality improvement
1	The hospital strives to implement the highest level of service quality standards with a national accreditation approach (safety-friendly hospital, mother-friendly, child-friendly, reducing the rate of nosocomial infections, promoting a culture of reporting adverse events, commitment to pharmacopoeia, preventive management and …).	Patients, staff, pharmaceutical companies, suppliers of consumables and supplies	Accreditation, Food and Drug Administration standards, general health system policy document
2	Decision-making based on collective wisdom and using the opinions and suggestions of staff, patients and clients in hospital committees	Doctors, staff, patients	Accreditation
3	Providing quality and safe care and treatment services to patients، Companions and clients in a way that ultimately leads to their satisfaction as the highest value of the organization.	Doctors, staff, patients	General health system policy document , Hospital-friendly safety and accreditation standards
4	Development of standards-based physical space	Doctors, patients, staff	Hoteling standards of the Ministry of Health
5	Commitment to continuous quality improvement and service safety improvement through periodic monitoring and evaluation	Doctors, staff, patients	Accreditation
6	Observance of all health, treatment and environmental standards	Physicians, staff, patients, the Environmental Protection Agency and the community	General policies of the health system
7	Strengthen the International Patient Department, provide desirable services in the shortest time and at the lowest cost	Doctors, foreign tourists	Laws of the Ministry of Health
Macro strategies of Bint Al-Huda Hospital and Maternity Hospital for attracting, employing and empowering human resources
1	Preservation and management of human resources of the organization and empowerment and comprehensive support for them from the beginning to the end of work and in conditions where they are legally prosecuted for performing their duties and benefiting them from all facilities, facilities, rights And benefits in a fair manner and in accordance with the laws of the Ministry of Health and the Department of Labor and Social Affairs	Staff, Ministry of Cooperatives, Labor and Social Welfare	Laws of the Ministry of Labor and the Ministry of Health
Major strategies for attracting the participation of NGOs and donors, financiers, related organizations and …
1	Creating a positive and constructive interaction, attracting the full support of the shareholders, in a way that leads to the effective continuation of the hospital’s activities and mutual benefits.	Shareholders, employees	Accreditation